Frequently asked questions
delivery info
What’s Your Delivery Time frame?
- Within Lagos- 48-72hrs after payment.
- Outside Lagos- 3-5 days depending on the delivery route.
- Outside Nigeria- Within 2-3 weeks depending on delivery route.
Do You Accept Payment On Delivery?
- No, we don’t accept payment on delivery. Payment Validates order.
delivery methods
What Delivery Methods Are Available?
- Within Lagos, Dispatch Bikes, Uber/Bolt/Indrive
- Outside Lagos: Bus/Park Delivery, Courier/logistics Companies.
- Outside Nigeria: Courier/Logistics Company, we can also deliver to your agent/driver within Lagos and Nigeria, You can also send for pick up.
exchange & returns
- Please ensure you are familiar with sizing when purchasing a packaging container, and be sure about the details of what you need a particular machine for before purchasing. Feel free to ask questions for clarity and we would be glad to help.
- All complaints should be sent within 2 days of receipt/delivery.
- Items are eligible for exchange or return, within 3 days of receipt which is only subject to if a mistake was made from our end (E.g you receive a wrong item, sold out)
- Refunds are only available in a situation when an item is sold out, in the absence of this all sales are final but with exceptions to the case as discussed above for exchange or returns.